Description
ICON is seeking a Site Services Specialist to join their team in either Dublin, Ireland or Sofia, Bulgaria.
The Site Services Specialist will provide technical support to Investigator Sites, CRA, and Sponsors on questions or issues pertaining to protocol requirements, including collection instructions, shipping, and supplies and testing in a call center environment.
Key responsibilities include:
- Investigating problems related to subject visits until resolution is complete
- Notifying Sponsors, Investigators, and/or CRAs of values as specified per protocol or laboratory SOPs
- Performing minor database updates pertaining to subject or visit information and investigator/CRA contact details
- Ordering supplies/kits for sites as per Sponsor, CRA, or site request
Requirements:
- University degree in medicine, science, or equivalent
- Working experience beneficial, ideally from a science background
- Excellent written and verbal English
- Client/customer service experience
- Knowledge of ICH-GCP guidelines and ability to review and evaluate medical data
ICON offers a competitive and comprehensive total rewards package designed to support health, wellbeing, and career development, which may include:
- Competitive base salary and performance-related incentives
- Health and wellbeing programmes, including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
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