Site Reliability Engineer II

Electronic Arts creates incredible entertainment experiences that inspire players and fans worldwide. Here, everyone is part of the story, part of a community that connects people globally. It's a place where creativity thrives, new perspectives are welcomed, and ideas matter. The team enables gaming for everyone.

As a Site Reliability Engineer II on the Site Reliability Engineering (SRE) team, you will contribute to designing, automating, and operating large-scale, cloud-based systems that power EA's global gaming platform. You will work closely with senior engineers to enhance service reliability, scalability, and performance across multiple game studios and services.

Responsibilities:

• Build and operate scalable systems: support the development, deployment, and maintenance of distributed, cloud-based infrastructure using modern open-source technologies (AWS/GCP/Azure, Kubernetes, Terraform, Docker, etc.)
• Platform operations and automation: develop automation scripts, tools, and workflows to reduce manual effort, improve system reliability, and optimise infrastructure operations
• Monitoring, alerting, and incident response: create and maintain dashboards, alerts, and metrics to improve system visibility and proactively identify issues
• Participate in on-call rotations and assist in incident response and root cause analysis
• Continuous Integration/Continuous Deployment (CI/CD): contribute to designing, implementing, and maintaining CI/CD pipelines to ensure consistent, repeatable, and reliable deployments
• Reliability and performance engineering: collaborate with cross-functional teams to identify reliability bottlenecks, define SLIs/SLOs/SLAs, and implement improvements that enhance the stability and performance of production services
• Post-incident reviews and documentation: participate in root cause analyses, document learnings, and contribute to preventive measures to avoid recurrence of production issues
• Collaboration and mentorship: work closely with senior SREs and software engineers to gain exposure to large-scale systems and adopt best practices
• Modernisation and continuous improvement: contribute to ongoing modernisation efforts by identifying areas for improvement in automation, monitoring, and reliability

Qualifications:

• 3-5 years of experience in Cloud Computing (AWS preferred), virtualisation, and containerisation using Kubernetes, Docker, or VMware
• Extensive hands-on experience in container orchestration technologies, such as EKS, Kubernetes, Docker
• Experience supporting production-grade, high-availability systems with defined SLIs/SLOs
• Strong Linux/Unix administration and networking fundamentals (protocols, load balancing, DNS, firewalls)
• Hands-on experience with Infrastructure as Code and automation tools such as Terraform, Helm, Ansible, or Chef
• Proficiency in Python, Golang, Bash, or Java for scripting and automation
• Familiarity with monitoring and observability tools like Prometheus, Grafana, Loki, or Datadog
• Exposure to distributed systems, SQL/NoSQL databases, and CI/CD pipelines
• Strong problem-solving, troubleshooting, and collaboration skills in cross-functional environments

Benefits:

• Comprehensive benefits package, including medical insurance, mental wellbeing support, pension plan, paid time off, family leave, free games, and more
• Flexible working arrangements, including hybrid and remote work options
• Opportunities for growth and professional development