Site Reliability Engineer

The Site Reliability Engineering (SRE) team at Duo, a part of Cisco, maintains the reliability, availability, and performance of Duo's security services.

As a Site Reliability Engineer on our team, you will develop software and tools to empower Duo's product development teams to run and maintain their services in production.

Responsibilities:

• Collaborate with internal partners and peer stakeholders to engineer automated solutions that remove toil, enhance stability, and ensure scalability across various infrastructure.
• Apply an engineering mindset to build automation and operational tooling that enable fast, reliable releases, including automated roll-backs and zero-downtime deployments.
• Work across infrastructure and automation areas to improve service reliability and adapt services across regions.
• Test high availability and disaster recovery measures to minimize single points of failure and monitor resources to gauge scalability.
• Contribute to the design and implementation of new tools, frameworks, and automation toolsets to solve complex operational challenges.
• Take ownership of tasks, collaborate on effective solutions, and support less experienced colleagues as a technical resource.
• Participate in a rotating on-call SRE schedule, troubleshoot production and security issues, and collaborate across time zones on incident reviews and reliability improvements.

Requirements:

• Bachelors + 5 years of related experience, or Masters + 3 years of related experience, or PhD + 0 years of related experience.
• 4+ years of Python development.
• 3+ years of experience with public cloud platforms (AWS preferred) and SaaS solutions.
• 2+ years in Site Reliability Engineering (SRE) or a related IT field.
• Experience with infrastructure as code, especially Terraform.
• Experience with Container Orchestration including Kubernetes and Docker.
• Proficiency using AI coding agents, with the judgment to verify outputs for correctness and security.

Preferred Qualifications:

• Experience operating Kubernetes with kubectl, Helm, Kustomize, and Argo CD.
• Design and own secure cloud solutions following best practices for least-privilege access, encryption, and defence in depth.
• Prior experience deploying Cloud Services, Monitoring, Alerting, and production incident response.
• Familiarity with disaster recovery, security controls, or multi-region infrastructure.