Site Quality Improvement Lead

Priory Hospital Middleton St George, located in Darlington, County Durham, has an opportunity for a Site Quality Improvement Lead to join our team. Set in spacious and relaxing grounds, our hospital is a specialist inpatient service for adults with mental health issues, complex needs, and behaviours that challenge. We are dedicated to supporting people to transfer effortlessly between the most appropriate care, meeting individual needs, enabling recovery and re-engagement within the community, and maximising life opportunities.

As a Site Quality Improvement Lead, you will be part of a compassionate team that is committed to supporting people's wellbeing. We take a personalised approach, using proven therapies to help people move forward with confidence and build a healthier, more fulfilling future.

Key Responsibilities

• Lead and coordinate quality improvement initiatives across the hospital, ensuring high standards of clinical care and patient experience.
• Oversee the development and delivery of the Site Improvement Plan, monitoring progress and ensuring agreed actions are implemented.
• Support the Hospital Director and Director of Clinical Services with CQC inspections, regulatory compliance, audits, and quality assurance.
• Work closely with ward managers and clinical teams to strengthen governance, investigate incidents and complaints, and ensure learning is shared to improve patient safety.
• Monitor quality performance, patient experience, and compliance, producing reports and identifying opportunities for continuous improvement.

Skills, Knowledge & Expertise

Essential for the role:

• Registered with the NMC or HCPC.
• Minimum of two years' management experience within a health or social care setting.
• Strong leadership, decision-making, and organisational skills.
• Excellent communication and report-writing skills, with the ability to present information clearly.
• Passionate about delivering high-quality care, improving patient experience, and driving continuous improvement.
• Ability to prioritise workloads, manage competing demands, and work effectively in a fast-paced environment.

The following experience would be beneficial:

• Experience leading, implementing, and reviewing quality improvement initiatives.
• Experience in clinical governance, audit, and risk management.
• Experience preparing for CQC inspections, regulatory reviews, and internal audits.
• Experience in project management and quality reporting.
• Experience influencing and leading change within a healthcare environment.

Benefits

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Enhanced maternity pay
• Birthday Holiday - Your Birthday as an extra day's annual leave
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones), and private healthcare
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses