Site Partner II

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a Site Partner II at ICON, you will independently manage relationships with a portfolio of investigator sites, supporting their engagement and performance across studies. You will act as a trusted liaison, advocating for site needs internally while supporting ICON processes and expectations.

Responsibilities

You will contribute to clinical research activities, taking responsibility for your deliverables and working collaboratively. Key responsibilities include:

• Building and maintaining strong relationships with assigned sites, acting as their central ICON contact across multiple studies.
• Supporting sites in resolving operational issues, coordinating with internal teams to provide timely solutions.
• Gathering and synthesising site feedback to inform feasibility assumptions, protocol design, and process improvements.
• Monitoring site-level performance metrics and collaborating with study teams to address recruitment or quality challenges.
• Contributing to the design and delivery of engagement activities and communications to enhance the site experience.
• Sharing best practices with colleagues and supporting onboarding of new Site Partners as needed.

Your Profile

You will bring relevant clinical research experience, along with the following qualifications and skills. Required qualifications and experience:

• Bachelor's degree in life sciences, healthcare, business, or a related field, or equivalent clinical research experience.
• Experience in site-facing roles, site management, or clinical operations within CRO, pharma, or healthcare.
• Strong communication, relationship-building, and problem-solving skills.
• Good understanding of site operations and factors influencing recruitment and quality.
• Organised and proactive, with the ability to manage multiple sites and competing priorities.
• Collaborative team player with a commitment to delivering a high-quality site experience.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways