ServiceNow Developer SME

Transform technology into opportunity as a ServiceNow Developer SME at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

You will play a crucial role in architecting, building, and customizing scalable, secure, and resilient ServiceNow solutions, custom scoped applications, and workflow automations using key modules such as ITSM, ITOM, CMDB, HRSD, CSM, and/or SecOps.

Responsibilities:

• Architect, build, and customize ServiceNow solutions, custom scoped applications, and workflow automations
• Create and review complex JavaScript, Glide API logic, Business Rules, Client Scripts, Script Includes, and Flow Designer workflows
• Build and maintain data exchanges connecting ServiceNow to other systems using REST APIs, SOAP Web Services, MID Servers, and IntegrationHub
• Customize user interfaces, forms, and workflows to align with business needs
• Establish development standards, perform architecture and code reviews, approve critical changes, and mentor team members
• Lead platform patching, major version upgrades, testing, and deployment pipelines
• Oversee and guide the performance of administrative tasks
• Supervise and promote end-user support and troubleshooting
• Translate business and mission requirements into functional technical specifications
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Participate in IT-related technical processes reviews, postmortems, and continual process improvement
• Maintain current ServiceNow and industry certifications

Requirements:

• 10+ years of related experience
• Deep, proven expertise in developing and customizing ServiceNow applications and modules, especially ITSM
• Expert-level proficiency with integration methods like SOAP, REST, IntegrationHub, MID Server, and web services
• Expert scripting skill with at least one language – preferably JavaScript
• Deep understanding of ServiceNow's data management tools
• Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions
• Superb analytical, problem-solving, and debugging skills
• Keen understanding of the Agile software testing process and lifecycle
• Demonstrated ability to identify, understand, document, and create functionality aligning with customer value streams
• Proven ability to communicate as a high-level technical authority
• Effective organizational and time management skills
• Ability to identify and learn new technologies quickly
• Good communication skills for managing customer interactions and negotiating with both technical and non-technical stakeholders

Benefits:

• Comprehensive benefits and wellness packages
• 401K with company match
• Competitive pay and paid time off
• Full-flex work week to own your priorities at work and at home
• Award-winning culture of innovation and a military-friendly workplace