Description
Welcome to the Mercure Hotel Berlin City, your new place of work!
Located in the heart of the capital, the Mercure Hotel Berlin City offers the ideal combination of central location and relaxed atmosphere.
As a Service Staff member in our Restaurant, Bar & Banquet, you will be responsible for providing exceptional service to our guests.
Your main tasks will include:
- Providing warm and professional care to our guests in the restaurant, bar, and at events and banquets
- Serving food and drinks while adhering to our quality standards
- Preparing, setting up, and taking care of conferences, meetings, and events
- Advising our guests on food and drink selection and actively selling our offers
- Ensuring smooth service operations in all F&B areas
- Preparing and cleaning up service areas, including mise en place
- Handling cash systems and accounts responsibly
- Maintaining hygiene, safety, and service standards according to HACCP
- Collaborating closely with kitchen, service, and event teams
- Contributing to creating special guest experiences through attentive and personal service
We are looking for candidates with:
- Ideally, initial professional experience in the hotel industry, gastronomy, restaurant, bar, or event service
- A friendly host personality with joy in dealing with guests
- Friendly, well-groomed, and professional appearance
- Pronounced service and quality orientation
- Team spirit, reliability, and sense of responsibility
- Independent and structured working style
- Good German skills as well as basic English skills
- Flexibility and willingness to work shifts, weekends, and public holidays
- Motivation, commitment, and passion for the hotel industry
In return, we offer:
- Permanent employment contract & predictable working hours
- 13 salaries
- Holiday pay
- Additional 4% extra-tariff monthly salary allowance
- Up to 6% annual bonus (voluntary)
- 30 days of holiday per year
- Free parking card for the underground garage
- Employee events (Christmas party, team-building events, kick-off, running events)
- Monthly subsidy of €50 for BVG or internet
- Regular feedback
- Opportunities for advancement through the company's LEARNING FOR ALL platform
- Possible participation in on-site training & development workshops
- HEARTIST employee card with discounts in 5,000 Accor hotels worldwide and at numerous partners
- Discounts for family and friends via our FAMILY AND FRIENDS platform
- Top offers & discounts at over 1,500 well-known providers via the ACCOR APP (Corporate Benefits)
- Discounts on food and drinks in all restaurants of the ACCOR chain
- Occupational medical care
- Free uniform and cleaning
- Cheap & delicious employee meals
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