Service Support Manager

An exciting opportunity has arisen to join the Renal and Transplant Directorate at Hammersmith Hospital as a Service Support Manager, supporting the delivery of our elective admissions and theatre programme.

We are looking for a dynamic, highly motivated individual with excellent interpersonal and organisational skills and experience of operational service delivery. The successful candidate will play a key role in supporting effective patient pathways, with responsibility for inpatient waiting list management, P2 reporting, theatre planning and elective admissions.

The post holder will support the day-to-day operational delivery of the service, working closely with clinical and operational teams to ensure patients are managed effectively through their elective pathway. The role will have a particular focus on supporting RTT performance, theatre utilisation, delivery of elective activity against plan and maintaining effective patient flow.

Main duties of the job

• Plan and coordinate daily administrative work for the service so that clinics, appointments and associated patient pathways run smoothly and efficiently.
• Promote clear, courteous and patient-centred communication across the administrative team, ensuring information given to patients, carers and staff is accurate, timely and easy to understand.
• Role-model compassionate, inclusive and professional leadership, promoting a positive, supportive team culture aligned with Trust values.
• Support cost-effective service delivery by monitoring the use of pay and non-pay resources within the administrative team and flagging variances or risks to senior managers.
• Maintain own learning and development, actively seeking feedback and development opportunities and supporting a culture of continuous improvement in the team.
• Provide cross-cover for key administrative duties (for example reception or call handling during peak demand) to maintain safe and responsive services for patients This may include working cross site as well as evening and weekend cover.
• Follow Trust and departmental policies, procedures and agreed protocols, identify and suggest improvements where processes are not working effectively.

Benefits

• Career development, flexible working and wellbeing
• Staff recognition scheme
• Optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.