Description
We are seeking a Service Segment Mgr Level 1 to support our office in Andover, Massachusetts.
Responsibilities:
- Develops support plans on simple product families using established guidelines and procedures.
- Represents services on product core teams and provides service requirements into product development.
- Sets product service metric goals, monitors product support business performance, and identifies when corrective action is required.
- Collaborates with regions and worldwide teams regarding service and support planning, implementation, and performance.
- Reports on business performance.
Education and Experience Required:
- Typically 1+ years of experience in a directly related business.
- Typically a first-level university degree or equivalent work experience.
Knowledge and Skills:
- Moderate knowledge of the IT and services industry.
- Basic organisational, analytical, and communication skills.
What We Can Offer You:
- Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing.
- Investment in your career with programs to help you reach your career goals.
- Unconditional inclusion and celebration of individual uniqueness.
The expected salary/wage range for this position is $71,100 - $96,500 per year in Massachusetts.
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