Service Desk Analyst

As a Service Desk Analyst at Bupa, you will assist with IT operations, desktop/network support, and implementing new systems/technologies. You will provide a customer-friendly support service to end-users.

Responsibilities:

• Provide first and second-line desktop, software, and network support
• Ensure the IT infrastructure is kept up to date
• Work with the Information Systems Manager to investigate areas where the infrastructure could be improved
• Manage daily and monthly backups
• Monitor and troubleshoot network security and performance
• Maintain the hospital's internet and email system
• Monitor servers, server logs for warnings and errors, and troubleshoot problems that might arise
• Train and advise users on system applications where required
• Support off-the-shelf and bespoke software used across different departments
• Liaise with third-party software suppliers
• Perform administrative tasks on data to keep information current
• Be customer-friendly

Key Skills/Qualifications:

• Previous experience in an IT Support, Service Desk, or Helpdesk role
• Knowledge of Windows operating systems and Microsoft Office 365
• Understanding of networking fundamentals, including LAN, WAN, and Wi-Fi
• PAX experience
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to prioritise workloads and manage multiple support requests

Benefits:

• Annual leave entitlement of 25 days + bank holidays increasing with length of service
• In-house training for all staff
• Company pension scheme
• Life assurance
• Employee Referral Scheme
• Access to subsidised staff restaurant
• Interest-free travel loan
• Private healthcare (T&Cs Apply)
• Bicycle Loan Scheme
• Retailer discounts
• Employee Assistance Programme