Service Coordinator (Care Coach 1)

The Service Coordinator (Care Coach 1) evaluates members' needs to achieve or maintain a wellness state by guiding members and their families toward resources that support their care and well-being.

Responsibilities:

• Administer initial and ongoing long-term services and support (LTSS) related assessments through person-centered thinking approaches.
• Contact members telephonically and/or in-person to establish goals and priorities, evaluate resources, develop a plan of care, and identify LTSS providers and community partnerships.
• Develop and continuously modify the Service Plan, involving applicable members of the care team in care planning.
• Support members through navigation of their LTSS and related environmental and social needs.
• Focus on supporting members and/or caregivers in accessing long-term services and support, social, housing, educational, and other services.
• Build trust and promote independence through a collaborative relationship with the Care Coordinator, member, and caregiver.
• Identify transition opportunities and work closely with transition coordinators to support member choice.
• Coordinate with Care Coordinators on referrals for non-capitated services and capture all services the member is receiving.
• Participate in interdisciplinary Care team meetings (ICT).
• Connect and refer members to community resources and third-party payers.
• Assist members in maintaining Medicaid eligibility.
• Collaborate with Medical Director/Geriatrician/Care Coordinator as needed.

Requirements:

• Meet one of the following qualifications:
• Continuously employed as a care manager by an AAA since June 30, 2018.
• Registered nurse, licensed practical nurse, or associate's degree in nursing with at least one year of experience.
• Bachelor's degree in Social Work, Psychology, Counseling, Gerontology, Nursing, or Health & Human Services with at least two years of experience.
• Bachelor's degree in any field with a minimum of two years full-time, direct service experience with older adults or persons with disabilities.
• Master's degree in Social Work, Psychology, Counseling, Gerontology, Nursing, or Health & Human Services with at least two years of experience.
• Associate's degree in any field with a minimum of four years full-time, direct service experience with older adults or persons with disabilities.
• Prior experience in healthcare and/or case management.
• Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook.
• Exceptional communication and interpersonal skills.
• Proven ability of critical thinking, organization, written and verbal communication, and problem-solving skills.
• Ability to manage multiple or competing priorities in a fast-paced environment.
• Ability to use a variety of electronic information applications/software programs.

Benefits:

• Competitive benefits that support whole-person well-being.
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off, including paid time off, company and personal holidays, paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance.

Workstyle:

• Field Position, must reside in Indiana.
• Occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours: 40

Pay Range: $53,700 - $72,600 per year