Description
We are seeking a Service Cloud Support Engineer to join our team in Tokyo, Japan. As a Service Cloud Support Engineer, you will be responsible for providing technical support to customers, resolving complex technical issues, and ensuring customer satisfaction.
Responsibilities:
- Establish and maintain technical expertise in product features
- Analyze, troubleshoot, and resolve complex technical issues
- Manage customer expectations and experiences to maximize customer satisfaction
- Provide training and support to customers
- Collaborate with internal teams and external partners
- Develop and maintain knowledge documents
Requirements:
- 3+ years of experience in engineering, programming, or technical support
- Fluent Japanese and English skills
- Analytical, problem-solving, and communication skills
- Experience with internet technologies, databases, and programming languages
Preferred Skills:
- Experience with Salesforce CRM and related technologies
- Knowledge of Amazon Connect and AWS
- Familiarity with web communication protocols and security troubleshooting
- Experience with webhook, REST API, and API event log analysis
- Knowledge of XML, SOAP, and system integration technologies
- Experience with cloud-based solutions and object-oriented design
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