Service and Engagement Team Leader

The starting pay range for this position per hour is $23.75 - $25.75. The full pay range for this position per hour is $23.75 - $40.40.

As a Service and Engagement Team Leader at Target, you will play a crucial role in delivering exceptional guest experiences. Your main responsibility will be to lead a team of Guest Advocates, Service Advocates, and Front of Store Attendants to exceed guest service expectations.

Key responsibilities include:

• Consistently delivering guest experience commitments to create an Easy, Inspiring, and Friendly guest experience.
• Ensuring every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations.
• Actively observing and providing feedback, holding team members accountable while recognising great guest experience moments.
• Reviewing area guest, financial, and team outcome metrics to identify opportunities, taking action to improve, and aligning the team on the right behaviours and execution.
• Demonstrating inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Leading a team of passionate and knowledgeable Guest Advocates, Service Advocates, and Front of Store Attendants who strive to exceed guest service expectations.
• Supporting Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features, and offerings that reward our guests and enhance their shopping experience.

Requirements:

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Ability to work independently and as part of a team
• Ability to manage workload and prioritise tasks independently and with a team
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

Benefits:

• Comprehensive health benefits and programs
• 401(k)
• Employee discount
• Short-term disability
• Long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation