Service & Engagement Executive Team Leader

The Service & Engagement Executive Team Leader role at Target provides the opportunity to build and develop skills for a career while helping guests discover the joy of everyday life.

The pay range for this role is $64,000.00 - $128,000.00, with benefits including comprehensive health benefits, 401(k), employee discount, and paid time off.

Responsibilities:

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations
• Drive total store sales and understand the role in sales growth and how departments and team contribute to and impact total store profitability
• Anticipate staffing needs, talent plan and recruit – both long and short term
• Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences
• Engage in consistent and meaningful development conversations throughout critical touch points within Service and Engagement Team leader career path
• Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
• Establish a culture of accountability through clear expectations and performance management
• Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas
• Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring the team understands and feels supported to make things right for the guest
• Own schedules that follow scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends
• Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales
• Ensure Team Leader schedules support a frictionless experience during guest peak traffic times for all shopping preferences
• Be the champion of physical and digital offerings to ensure the team can inform, educate and promote the suite of benefits, features and offerings that reward guests and/or enhance their shopping experience
• Expect and enable the team to stay up-to-date on upcoming major promotions, brand launches and events
• Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience
• Lead the team to deliver an efficient and hassle-free guest pick-up experience
• Work a schedule that aligns to guest and business needs
• Demonstrate a culture of ethical conduct, safety and compliance
• As a key carrier, follow all safe and secure training and processes
• Address store needs
• All other duties based on business needs

Requirements:

• 4-year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong business acumen
• Manage conflict, lead and hold others accountable
• Relate well with and interact with all levels of the organization
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
• Learn and adapt to current technology needs
• Manage workload and prioritize tasks independently and with a team
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Scan, handle and move merchandise efficiently and safely
• Accurately handle cash register operations and cash transactions
• Flexible work schedule and regular attendance necessary