Senior Vice President, National Operations

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

As the Senior Vice President, National Operations, you will oversee all field operations related to all the services that Sedgwick offers and develops. You will drive operational and organisational changes and strategy, optimising margin and ensuring high-quality service delivery.

Key Responsibilities:

• Create and execute the strategic plan for Field Operations
• Achieve the annual budget for Field Operations
• Review monthly operating reports to leverage success across the network and remediate problem areas quickly
• Manage key margin metrics, such as aged WIP, A/R management, and adjuster utilisation
• Represent the company at industry functions, conventions, and local events where possible
• Participate as a key member of the Pricing Committee
• Oversee service and file quality, identifying trends and opportunities
• Ensure an effective escalation process is in place and that client complaints and inquiries are handled appropriately
• Work with the Legal Department to maintain field compliance and reduce potential E&O exposure
• Articulate and defend decisions with tact and clarity, exhibiting maturity and resistance to stress while demonstrating flexibility to bend when necessary
• Solve complex problems, defining issues, interpreting financial and operational data, drawing conclusions, and acting appropriately

Additional Responsibilities:

• Perform other duties as assigned
• Support the organisation's quality program(s)
• Travel as required

Requirements:

• Master's degree is preferable; minimum of a Bachelor's degree (B.A. or B.S.) from a four-year college or university; or equivalent combination of education and experience in the loss adjusting or insurance field
• Industry designations are desirable
• Prior P&L experience and experience managing through people leaders
• Experience in either the insurance industry or loss adjusting
• Strategic thinking

Skills and Knowledge:

• People skills, including approachability, influencing, coaching/mentoring, listening, driving accountability, team building, and staff development
• Excellent oral and written communication skills
• Ability to understand and prepare complex reports, including business plans and budgets
• Ability to interact effectively and project a professional image with clients and employees at all levels
• Excellent computer skills