Senior TRICARE Community Liaison (TCL)

We are seeking a hybrid Senior TRICARE Community Liaison (TCL) to join our team. As a Senior TCL, you will report to a Health Systems Leader and work from home on days you are not briefing at a location in the Fort Meade, MD, DC, or VA area.

Your primary responsibilities will include:

• Ensuring MTF, beneficiary, and provider understanding of the TRICARE health plan and how to navigate the Military Health System, including enrollment, claims, and referrals
• Supporting the Health System Leader in local TRICARE network operations, including participating in network development and optimization strategies
• Interacting in person with TRICARE beneficiaries, Medical Treatment Facility (MTF) and other Government staff, as well as by telephone, email, and chat
• Working during uncommon duty hours and traveling to conduct outreach activities/briefings

To be successful in this role, you will need:

• U.S. citizenship
• Interim approval for government security clearance (NBIS - National Background Investigation Services)
• Ability to live within a 60-mile commute of the Fort Meade, MD office
• Experience in healthcare provider relations
• Experience in customer relationship management
• Experience analyzing information, researching problems, and determining and implementing solutions
• Exceptional public-speaking ability

Preferred qualifications include:

• Experience in TRICARE, including presentations to groups
• Knowledge of healthcare provider contract negotiations

In terms of compensation, this role offers a salary range of $59,300 - $80,900 per year, and is eligible for a bonus incentive plan. As a Humana associate, you will have access to competitive benefits that support whole-person well-being, including medical, dental, and vision benefits, 401(k) retirement savings plan, time off, and more.