Senior Technical Program Manager

Mastercard is seeking a Senior Technical Program Manager to drive reliability-focused programs across its authentication products.

The ideal candidate combines deep technical program management expertise with strong understanding of cloud-scale distributed systems, operational excellence, resiliency engineering, performance management, capacity planning, and large-scale release coordination.

Responsibilities:

• Facilitate and oversee team Agile ceremonies
• Coordinate resource planning and capacity allocation across the SRE and engineering team
• Drive backlog prioritization and dependency management across multiple Scrum teams
• Own end-to-end release governance across the broader authentication program
• Understand the needs of the engineers and teams who have to build, maintain, and operate the system
• Identify dependencies, remove execution blockers, and ensure alignment across stakeholders
• Drive strategic programs focused on improving platform availability, resiliency, reliability, and operational maturity
• Partner with SRE and Engineering teams to identify reliability risks and develop mitigation strategies
• Establish structured review mechanisms for reliability, resiliency, performance, scalability, and operational readiness
• Champion engineering best practices including observability, automation, self-healing, disaster recovery, and operational excellence
• Coordinate major releases, platform upgrades, migrations, and production rollouts involving multiple engineering teams
• Manage release risks, dependencies, issue resolution, rollback planning, and stakeholder communication
• Drive automation initiatives that improve reliability and reduce operational overhead
• Influence technical and business stakeholders without direct authority
• Foster a culture of continuous learning, accountability, and operational excellence

Experience:

• Strong understanding of distributed systems, cloud-native architectures, microservices, APIs, and modern platform engineering practices
• Demonstrated experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models
• Experience driving capacity planning, performance engineering, disaster recovery, and operational readiness initiatives
• Proven experience managing large cross-functional release programs across multiple teams
• Enjoys diving deep to understand of the platforms capabilities and underlying technologies
• Proven track record of data driven decision-making and applying continuous improvement methodologies across teams
• Can debate the delivery strategy with business teams, architects, engineers, and designers
• Can communicate to executives, peers, and staff with impact, eloquence, and authenticity
• Demonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization