Senior Technical Program Manager

We are seeking a highly strategic and relationship-oriented Senior Technical Program Manager to lead portfolio management and governance across multiple technology organizations for the Client Services portfolio.

This role is responsible for driving alignment, transparency, prioritization, and execution across a diverse portfolio of technology initiatives, often spanning teams and leaders outside of immediate reporting structures.

Key Responsibilities

• Portfolio Leadership & Governance: Lead portfolio management and governance across multiple technology organizations, ensuring strategic alignment, prioritization, roadmap visibility, dependency tracking, risk management, and effective execution.
• Partner with assigned Technical Program Managers and Project Managers across projects within the portfolio to coordinate execution plans, track milestones and dependencies, manage delivery risks, and ensure project-level activities remain aligned with overall portfolio priorities, governance standards, and strategic objectives.
• Create scalable frameworks, metrics, and reporting mechanisms that provide transparency into portfolio health, resource constraints, delivery progress, emerging risks, and investment decisions.

Cross-Functional Influence & Stakeholder Management

• Build trusted partnerships and influence senior leaders, technology teams, product managers, and business stakeholders to align on competing priorities without direct authority.
• Facilitate cross-functional discussions, resolve conflicts, navigate complex situations with diplomacy, and provide objective analysis and strategic guidance to leadership teams.

Technical Strategy & Delivery Enablement

• Develop sufficient technical depth across multiple domains to engage effectively with engineering and architecture teams, understand roadmaps, platform strategies, architecture considerations, and delivery dependencies.
• Translate technical concepts into business-focused communications and enable execution excellence through clear priorities, measurable outcomes, and actionable plans.

Executive Communications & Reporting

• Prepare and deliver executive-level presentations, portfolio reviews, business updates, strategic recommendations, and concise data-driven reporting on portfolio performance, risks, trends, and opportunities.
• Produce clear, compelling communications for audiences ranging from individual contributors to executive leadership, including strategy documents, governance updates, planning materials, and executive summaries.

AI, Process Improvement & Automation

• Identify and implement opportunities to leverage AI, automation, and modern digital capabilities to improve portfolio visibility, reporting efficiency, decision-making, delivery execution, and operational effectiveness.
• Champion continuous improvement by reducing manual effort, increasing organizational productivity, and staying informed on emerging technologies, AI capabilities, and industry best practices.

Leadership & Culture

• Foster collaboration, accountability, transparency, learning, innovation, and continuous improvement across teams.
• Lead through influence, credibility, and strong relationships while mentoring and coaching teams.
• Provide operational management leadership by establishing effective processes, operating rhythms, resource coordination, performance monitoring, and issue resolution to support consistent execution and organizational effectiveness.

Qualifications

• Basic Qualifications: 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• Preferred Qualifications: 9 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD