Senior Technical Architect

Salesforce Professional Services is seeking a Senior Technical Architect to support our Life Sciences customers within the Customer Success Group (CSG). You will serve as a strategic advisor and Salesforce product and platform expert to pharmaceutical, biotechnology and medical technology organisations, helping them turn business priorities into scalable, secure and maintainable solutions.

Responsibilities:

• Serve as a trusted advisor to Life Sciences customers, connecting business objectives with Salesforce architecture, delivery roadmaps and measurable outcomes.
• Lead architecture for complex engagements, coordinate the work of solution and technical architects, and align decisions across customers, partners and Salesforce teams.
• Translate requirements for healthcare professional (HCP) and healthcare organisation (HCO) engagement, medical affairs, patient support and other relevant Life Sciences processes into practical solution designs.
• Design data, integration and security architectures connecting Salesforce with enterprise platforms, master data, content repositories and relevant clinical or safety systems.
• Partner with customer quality, privacy, security and regulatory teams to translate applicable requirements into access controls, consent handling, auditability, validation evidence and release governance.
• Review architecture, implementation approaches and key deliverables to ensure performance, scalability and maintainability. Guide configuration and development, and contribute hands-on where required.
• Shape migration and rollout strategies that address data quality, legacy applications, global standards and local market needs.
• Work closely with project and engagement managers to plan delivery, manage dependencies and risks, resolve issues and set clear customer expectations.
• Evaluate AI and automation use cases with customers, defining appropriate data access, human oversight and evaluation criteria.
• Mentor customers, partners and colleagues; contribute reusable patterns and industry knowledge; and support pre-sales activities where required.

Requirements:

• 12+ years of enterprise architecture or technical consulting experience, including 4+ years leading Salesforce implementation projects.
• Experience delivering CRM technology solutions (OCE, VEEVA, etc) for pharmaceutical, biotechnology or medical technology organizations, with knowledge of one or more areas such as commercial engagement, market access, medical affairs, patient services or clinical operations.
• Strong Salesforce application design skills, supported by experience in data modelling, integration, identity, security and platform scalability.
• Hands-on configuration and development experience, including Salesforce customisation and coding in object-oriented languages.
• Experience with APIs, enterprise integration patterns, data migration from legacy CRM platforms (Veeva, OCE, etc) and the design of connected enterprise applications.
• Understanding of delivery in regulated environments and the ability to work with customer specialists on privacy, consent, data integrity and validation requirements.
• Proven ability to lead technical teams, manage architecture decisions and deliver through agile methods across distributed, multidisciplinary teams.
• Strong communication, presentation and facilitation skills, with the ability to explain technical trade-offs and influence senior business and technology stakeholders.
• Ability to take ownership of complex problems, learn new technologies quickly and travel regionally or occasionally internationally according to customer needs.

Nice to Have:

• Experience with Salesforce Life Sciences Cloud and its commercial, medical or patient services capabilities.
• Experience with HCP/HCO master data, omnichannel engagement, medical content workflows or patient programme integrations.
• Experience planning CRM modernisation, legacy platform migration or multi-country deployments for Life Sciences customers.
• Compliance knowledge: Knowledge of the standard regulation(GxP, 21 CFR Part 11, GDPR etc).
• Core platform skills: as Apex, LWC, APIs, Experience Cloud, Life Science Cloud .
• Experience with Agentforce, enterprise data platforms or AI-assisted development tools, including an understanding of their strengths, limitations and governance needs.
• Salesforce Certified Technical Architect (CTA) or multiple Salesforce architecture certifications.
• Experience leading enterprise transformation and building relationships with C-level executives and senior technology leaders.
• A degree in Computer Science, Engineering or a related discipline, or equivalent demonstrable professional experience.

Benefits:

• Unleash Your Potential: When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.