Senior Tax Accountant

We are looking for a Senior Tax Accountant to join our Indirect Tax team and own day-to-day indirect tax compliance for North America (United States, Canada, and Mexico).

The ideal candidate is customer service oriented, has a strong work ethic, is eager to learn, and can turn complex tax rules into concise, easy-to-understand guidance for non-tax audiences.

Responsibilities:

• Own the tax ticket queue end to end: triage, research, resolve, and document indirect tax questions from Sales, Order-to-Cash, Procure-to-Pay, and other internal teams.
• Deliver responsive, high-quality service to business partners, especially Account Executives, with clear and concise answers that keep deals and transactions moving.
• Escalate deal-specific questions to the Tax Technology and Operations team and policy questions to the Tax Accounting Manager, with well-organized research and a recommended position.
• Track ticket volume, recurring themes, and turnaround times, and share insights that guide FAQs, self-service content, and automation.
• Manage US sales and use tax compliance, including data gathering, return preparation and review, and timely filing and payment, in partnership with external compliance providers.
• Support Canada GST/HST/PST/QST and Mexico IVA compliance, including data gathering and coordination with external advisors.
• Prepare recurring filings and accruals such as California use tax, Ohio Commercial Activity Tax, and state retail delivery fees.
• Reconcile indirect tax general ledger accounts monthly and support month-end and quarter-end close.
• Monitor and resolve tax calculation errors across Vertex, NetSuite, and Salesforce, and partner with systems teams to test product taxability and process changes.
• Maintain customer exemption certificates and perform the annual exemption certificate review.
• Support sales and use tax audits and notices: gather documentation, prepare workpapers, and respond to taxing authorities.

Requirements:

• 3+ years of indirect tax experience in public accounting, in-house at a company, or a combination of both.
• Bachelor's degree in Accounting, Finance, or a related field.
• Working knowledge of US sales and use tax compliance, including return preparation and multistate filings.
• Advanced Excel or Google Sheets skills, with the ability to work with large data sets.
• Clear written and verbal communication skills, with the ability to explain tax concepts to non-tax business partners.
• Customer service mindset and a strong work ethic: responsive, organized, and accountable for follow-through.
• Ability to manage multiple priorities and recurring deadlines with a high level of accuracy and attention to detail.

Nice to have:

• Big 4 experience in a tax compliance or return preparation team.
• CPA license or active progress toward it.
• Hands-on experience with Vertex, NetSuite, Salesforce, and Zendesk.
• Exposure to Canadian GST/HST/PST/QST and/or Mexican IVA and CFDI requirements.
• Working knowledge of direct tax concepts.
• Experience in SaaS, technology, or IoT hardware companies.
• Professional proficiency in Spanish.
• Interest in using automation and AI tools to improve tax processes.

Compensation:

• Annual Base Salary: $83,597 - $112,400 USD