Senior System Administrator

As a Senior System Administrator supporting our DoW Enterprise Identity, Credential, and Access Management (E-ICAM) program, you will provide Tier III operational support for the availability, performance, security, and reliability of the E-ICAM solution.

You will troubleshoot complex incident tickets, perform root-cause analysis, and work closely with engineering, development, cybersecurity, integration, and service management teams to resolve production issues.

You will use your experience with ICAM technologies, LDAP, Active Directory, permission groups, and cloud environments to support hosted customer applications and enterprise identity services.

Responsibilities:

• Provide Tier III administration and technical support for the DoW E-ICAM production environment.
• Troubleshoot and resolve complex incident tickets, service requests, system alerts, and production issues.
• Work closely with engineers and other technical teams to diagnose and resolve issues requiring advanced analysis or specialized expertise.
• Administer and support ICAM software, tools, platforms, and operating environments.
• Support directory services and identity technologies, including LDAP, Active Directory, directory synchronization, permission groups, roles, and access controls.
• Administer and troubleshoot cloud-hosted systems and services in environments such as Microsoft Azure.
• Analyze system logs, monitoring data, authentication flows, error messages, and configuration information to identify root causes.
• Troubleshoot account provisioning, authentication, authorization, entitlement, permission, and identity synchronization issues.
• Escalate critical or unresolved issues to the appropriate engineering, development, cybersecurity, vendor, or infrastructure teams.
• Coordinate incident triage, technical troubleshooting, escalation, resolution, and validation.
• Document troubleshooting activities, findings, corrective actions, and ticket resolutions in ServiceNow.
• Monitor system health, availability, performance, capacity, and operational alerts.
• Perform routine system administration, configuration, maintenance, patching, and lifecycle support activities.
• Support approved production changes, releases, upgrades, deployments, and configuration updates.
• Participate in change reviews and validate systems following production changes.
• Identify recurring incidents, configuration issues, technical risks, and opportunities for automation or service improvement.
• Support problem-management activities and contribute to root-cause analyses and corrective-action plans.
• Support continuity of operations, disaster recovery, contingency planning, system restoration, and operational resilience activities, as applicable.
• Participate in Scrum calls, incident reviews, change reviews, technical exchange meetings, and other program ceremonies.
• Share technical knowledge and provide guidance to less-experienced team members.

Requirements:

• Bachelor’s Degree. An additional 4 years of experience may be substituted in lieu of degree.
• Minimum of an active Secret clearance.
• 3+ years of related technical experience.
• CompTIA Security+ certification. In addition, selected candidate must possess another certification satisfying IAT Level II requirements or be willing to obtain within 90 days post hire.
• Demonstrated experience providing Tier III system administration support in a large-scale enterprise DoD environment.
• Experience supporting ICAM software, tools, technologies, or operating environments.
• Knowledge of IT service management practices, including incident, problem, change, configuration, and service-level management.
• Familiarity with DoD customers and work environments.
• Strong troubleshooting, analytical, and problem-solving skills.
• Strong communication, collaboration, and interpersonal skills.
• Highly organized and detail-oriented, with the ability to manage multiple incidents and priorities in a dynamic production environment.
• Self-driven and proactive, with a strong commitment to system reliability, service quality, cybersecurity, and mission success.

Benefits:

• Comprehensive benefits and wellness packages
• 401(k) plan with company match
• Competitive pay
• Paid time off
• Full flex work weeks where possible
• Various paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance