Senior ServiceNow Discovery Engineer

As a Senior ServiceNow Discovery Engineer, you’ll play a pivotal role in designing, implementing, and optimizing ServiceNow’s Discovery solutions.

This role is critical to enhancing our IT service delivery by automating asset tracking and ensuring accurate CMDB (Configuration Management Database) integrity.

You’ll collaborate with cross-functional teams to transform raw infrastructure data into actionable insights, enabling proactive incident management and strategic decision-making.

Responsibilities

• Design, configure, and deploy ServiceNow Discovery solutions to automate the identification of IT assets.
• Troubleshoot discovery issues, resolve data inconsistencies, and ensure compliance with RBC’s IT governance standards.
• Collaborate with stakeholders and support teams to align solutions with business objectives.
• Document technical processes, create training materials, and mentor junior team members.

Requirements

• 3+ years of hands-on experience with ServiceNow Discovery modules.
• Experience identifying, investigating, and resolving Discovery issues with working knowledge of UNIX server, Windows server, Cloud resources, and network gear.
• In-depth knowledge of networking including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, and network devices, and virtualization environments configurations.
• In-depth knowledge of ServiceNow discovery patterns and scripts, especially PowerShell.
• Experience with ITIL v4 frameworks, particularly in Configuration Management and Service Asset & Configuration Management (SACM).
• Excellent problem-solving, communication, and stakeholder management skills.

Nice to Have

• Familiarity with ServiceNow Event Management, Orchestration, or ITOM modules.
• Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Kubernetes, Docker).
• Knowledge of network protocols (SNMP, SSH, WMI) and infrastructure monitoring tools (e.g., Splunk, Nagios).
• Agile/Scrum methodology experience in IT service delivery projects.
• ITIL 4 Foundation Certified.
• ServiceNow Certified Implementation Specialist (CIS) – Discovery or equivalent certification.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.
• Opportunities to do challenging work.