Senior Security Technical Program Manager, Fraud & Abuse

You will join the Trust and Safety team within the security division at GitLab, coordinating and owning cross-functional fraud and abuse prevention workstreams.

Responsibilities:

• Connect with T&S, Engineering, Product, Legal, Finance, and other teams to build, track, and drive cross-functional fraud and abuse mitigation.
• Convert abuse and fraud trends into proposed defense measures and work with stakeholders to gain buy-in and drive projects to completion.
• Take ownership and show a bias for action to keep GitLab secure.
• Turn abuse trends into prioritized, cost-quantified requirements and business cases for product teams.
• Leverage AI to build early identification and triage of fraud and abuse risks.
• Partner with Finance and Billing on fraud prevention controls, including payment fraud, chargebacks, and account verification.
• Define metrics for abuse and fraud exposure and report program status, costs, and outcomes to security and business leadership.
• Identify, triage, and prioritize Safety & Trust abuse campaigns and operational work.

Requirements:

• 5+ years in technical program management, security program management, or trust & safety, fraud, or risk operations.
• Experience with fraud or abuse at a SaaS, platform, marketplace, or payments company.
• Track record of driving cross-functional fixes to completion without direct authority.
• Working knowledge of common fraud and abuse patterns.
• Technical fluency with web applications, APIs, identity and authentication, and billing or subscription systems.
• Clear, concise written communication.
• Sound judgment balancing fraud and abuse risk against friction for legitimate users.

Benefits:

• Benefits to support health, finances, and well-being.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental Leave.