Senior Salesforce Product Owner

We are seeking a Senior Salesforce Product Owner to lead, develop, and coach a team of Salesforce System Administrators and Salesforce System Consultants. The successful candidate will drive a strong performance culture, focusing on ethical behaviour, clear accountability, good conduct, and treating customers fairly to contribute to the delivery of UK Insurance and UK Health Services annual P&L targets.

Key Responsibilities:

• Define and lead the in-life development, implementation, maintenance, and administration of the Salesforce Sales Cloud CRM system within UKI's B2B and Health Services directorate
• Lead the department in the formulation of CRM Salesforce strategies and programmes/campaigns and ensure that they stay aligned with the business' overall objective
• Work with the Distribution teams to ensure each Sales tool is deployed in the most effective way to ensure a good balance between must-have regional requirements vs "central" systematisation/formalisation
• Lead the development of a business readiness plan including training, deployment, adoption, and usage of the CRM once rolled out
• Develop/champion a CRM culture across the organisation and manage the change accordingly via all regions through change management programmes
• Develop, manage, and review the annual Salesforce CRM and other sales tools budgets. Ensure forecasts are made and that all technology programmes fall within the allocated budget and timelines
• Actively drive automation/improvements to liberate resources to improve efficiency and enable reinvestment in further capability

Key Skills:

• Hands-on experience working with Salesforce CRM is essential, with the following specific Salesforce product knowledge considered a distinct advantage:
• Sales Cloud CRM
• Administrator – designed for those who have experience with Salesforce and continuously look for ways to help companies get additional features and capabilities
• Platform App Builder – for those skilled in designing, building, and implementing custom applications
• Experience of working within structured Project delivery frameworks, notably the Agile methodology and IT Change Management concepts
• Clear understanding of the UK Healthcare & Private Medical Insurance sector
• Strong track record of successfully influencing a wide range of stakeholders at all levels
• Excellent analytical skills – be able to identify, create, and interpret fit for purpose data with a high level of accuracy
• Experience of leading and working successfully in a large complex, matrix organisation

Benefits:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa medical insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts