Senior Protection Caseworker (G6) (4 Positions)

IOM is seeking a Senior Protection Caseworker to work under the direct supervision of the Migrant Protection Officer and the overall supervision of the Migrant Protection Coordinator. The incumbent will provide advanced case-management support and non-supervisory technical assistance for complex protection cases involving vulnerable migrants.

Responsibilities:

• Conduct individual protection assessments and develop case-management plans for assigned cases.
• Handle assigned protection cases, provide timely follow-up, referrals, and verify continuity of assistance across various services.
• Share technical information and best practices with colleagues and contribute to peer learning.
• Liaise with competent authorities, diplomatic and consular representations, and specialized service providers to facilitate the processing of documentation and follow-up of assigned cases.
• Provide clear, culturally sensitive, and linguistically accessible communication with beneficiaries.
• Maintain accurate and timely case records and conduct routine quality checks.
• Coordinate closely with protection, health, MHPSS, movements, logistics, accommodation, and finance colleagues.
• Participate in relevant protection coordination mechanisms and support the maintenance of referral pathways.
• Prepare case summaries, operational updates, and reports.
• Undertake duty travel as required for field visits and service monitoring.

Qualifications:

• High School Diploma with 6 years of experience or Bachelor's degree in social sciences, International Relations, Law, Human Rights, Psychology, Social Work, or a related field with four (4) years of relevant professional experience.
• Progressively responsible experience in protection case management, including management of complex cases in humanitarian or migration contexts.
• Demonstrated experience providing technical guidance, quality assurance, or mentoring to case-management colleagues.
• Experience working with vulnerable migrants, including third-country nationals, returnees, and persons with complex protection needs.
• Advanced knowledge of IOM and inter-agency protection standards, case-management guidance, human rights, international migration law, and protection mainstreaming.
• Fluency in French and working knowledge of English are required.

Benefits:

• IOM offers a comprehensive benefits package, including competitive salary, health insurance, and other entitlements.