Description
We are seeking a Senior Project Manager to join our Project Management team. As a Senior Project Manager, you will manage accounts directly assigned to you, including project planning, execution, tracking, delivery, and closure using our standard processes and tools. You will also support the Operations Squad Lead in large enterprise accounts.
Main Duties:
- Supervise and lead global teams, including internal and external, direct and indirect reports
- Prepare, analyze, and implement project plans following our standards
- Create and manage project schedules
- Develop project estimates and proposals for customer approval
- Assess risks and plan strategically to minimize potential issues
- Manage QA projects, including resource management, defect management, and reporting
- Collaborate with stakeholders on project and client objectives
- Develop and prepare process documents as needed
- Operate with a medium level of support, recognizing and escalating issues beyond your control
- Work with the production team to continuously improve project delivery and profitability
- Establish strong relationships with internal and external stakeholders
- Build and maintain strong relationships with customer contacts at the project level
- Communicate effectively and timely with all stakeholders
- Ensure finance systems data is accurate and up-to-date
- Report on project status, budget, and client/vendor issues
- Ensure project profit is maintained through margin management
- Plan, prepare, and run quarterly business reviews with clients face-to-face
Requirements:
- Master's Degree or Bachelor's Degree with experience in the industry
- Proven track record of project management
- Experience working internationally or directly with international product development
- Experience in a technology-related company
- Proven experience dealing with large clients
- Experience authoring client documents, such as SOWs, proposals, and process documents
- Proven track record of active participation in process development and new client sales cycles
- Experience managing financial budgets and budget reconciliation
- Experience with Translation Management Systems
Other Relevant Skills:
- Energy and a positive attitude with excellent interpersonal skills
- Ability to lead large, diverse, virtual teams
- Excellent written and verbal communication skills
- Strong organizational and problem-solving skills
- Effective presentation skills
- Ability to build and maintain strong client relationships
- Ability to manage multiple priorities in a time-sensitive and deadline-driven work environment
- Must be available to travel for work-related commitments
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