Description
We are looking for a Senior Product Operations Specialist - APAC Payments to join our APAC Regional Payment Operations team in Singapore.
As a Senior Product Operations Specialist, you will own a meaningful part of the APAC portfolio, focusing on identifying and solving customer and operational problems, and driving scalable product changes.
Responsibilities:
- Own the direction and outcomes for an assigned part of the APAC portfolio
- Identify, investigate, and prioritize material customer, payment-performance, and operational problems
- Shape roadmaps and technical solutions with Product and Engineering
- Build compelling business cases and recommendations
- Lead complex, cross-functional initiatives end-to-end
- Design scalable workflows, tools, and controls
- Lead or support complex launches
- Identify and test automation and AI opportunities
- Develop reusable approaches and mentor junior team members
The role will give you the opportunity to:
- Own high-impact opportunities across an evolving APAC portfolio
- Influence Product direction through customer insight, operational evidence, technical understanding, and business value
- Lead work from an ambiguous problem to a delivered solution with verified impact
- Work on strategically important changes
- Apply modern data, automation, and AI tools to real operational and customer problems
Qualifications:
- Demonstrated ownership of complex initiatives
- Experience working with Product and Engineering
- Strong critical thinking and analytical judgement
- Ability to write SQL from scratch
- Experience leading cross-functional work
- Excellent communication skills
- Experience designing scalable products, processes, or operating models
Nice to haves:
- Experience in payments, fintech, or banking
- Experience in an analytical, Product Management, or operational-strategy role
- Hands-on experience using AI tools
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