Senior Product Manager

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works.

As a Senior Product Manager at Freshworks, you will own and build modules for sustained differentiation and growth. You will develop deep domain expertise and understand trends in the market. The role requires you to plan, build, release, and measure success for an end-to-end module.

Key responsibilities:

• Take Ownership: Own and build modules for sustained differentiation and growth. Develop deep domain expertise and understand trends in the market.
• Be a Customer Champion: Develop a sense of empathy with our customer base to build an understanding of various problems.
• Practice Craftsmanship: Learn and Practice product craft. Create solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution.
• Play as One Team: Communicate clearly to various stakeholders of Product development, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life.
• Act with Urgency: Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact.

QUALIFICATIONS:

• 8+ years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred.
• Experience in building SaaS products is a plus.
• Being empathetic and having a strong listening ability to understand the other person.
• Ability to arrive at intuitive & uncomplicated solutions from concept to scale by leveraging AI.
• Ability to communicate complex concepts/customer problems in a simple way to internal & external stakeholders.
• A track record of making day-to-day data-driven decisions in a fast-evolving environment while keeping an eye on the overall vision.
• Having worked in a mode of structured experimentation - measuring and iterating on problems from time to time to achieve product goals.