Senior Pharmacy Technician

Village Fertility Pharmacy, a division of Evernorth Health Services a part of The Cigna Group, is looking for Senior Pharmacy Technicians to join our team.

As a Senior Pharmacy Technician at Village Fertility Pharmacy, you'll use your communication and problem-solving skills to help patients' dreams of having a family come true. You'll handle inbound calls from patients, learn about their medical history and challenges with fertility, and work to resolve customer issues.

Work Schedule: Monday - Friday 12:30pm - 9:00pm, Eastern time Rotating weekends working a Saturday 9:00am - 6:00pm or Sunday 10:00am - 4:00pm Eastern time

Training Schedule: Monday - Friday 9:00am - 5:00pm Eastern time for 6 weeks

Responsibilities:

• Ensure process efficiency – Collaborate with patients and physicians to coordinate fertility plans and medications
• Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance, and payment details
• Be a team player – Escalate complex claims to the appropriate team for further action
• Accurately perform data entry tasks and enter prescriptions into our system
• Juggle multiple tasks without sacrificing attention to detail
• Participate in special projects and perform other duties as needed

Benefits:

• Health coverage effective day 1 (including medical, dental, vision)
• Holiday, PTO and OT pay
• 401K with company match
• Tuition reimbursement
• Fun, friendly and unique culture

Requirements:

• High School Diploma, or GED required
• 1+ years of relevant experience as a technician
• Valid National Pharmacy Technician certification is required
• Valid Arizona or Massachusetts pharmacy technician license is required
• 1+ year(s) of call center experience preferred
• Microsoft Office proficiency and data entry skills
• Exceptional attention to detail, accuracy, and quality
• Excellent verbal and written communication skills
• Ability to multitask in both PC/Phone related tasks
• Works effectively and fosters teamwork
• Results oriented; demonstrated ability to prioritize and manage workload and meet deadlines

The anticipated hourly rate for this position is $20 - $30 per hour, depending on experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.