Senior Operations Analyst

As a Senior Operations Analyst on the Business Managed Solutions team, you would be responsible for designing, implementing, and maintaining medium to high complexity business managed technology solutions.

You will perform daily oversight activities to validate processes are executed as designed and escalate issues as needed. You will also develop technical documentation, system guides, and provide training on end-user efficiency solutions.

Your responsibilities include:

• Developing business managed technology solutions of medium to high complexity using different technology methods (SQL Server, Tableau, MS Access, VBA, SSIS, etc.)
• Developing and maintaining technical documentation for technology solutions
• Performing ongoing production support and maintenance updates for established technology solutions
• Executing daily oversight activities to validate system processes are executing as designed
• Analyzing and resolving escalated problems while ensuring adherence to all regulatory and firm policy requirements
• Liaising and providing customer service support for individuals requiring research, problem resolution, or securing information from other Operation's departments, RBC Business Units, external customers, or industry participants
• Interpreting complex technical or operational concepts to design comprehensive solutions
• Participating in Operations, firm, and/or industry initiatives providing process design, expert product knowledge, technical expertise, and problem-solving unique to one or more specialty areas
• Participating in business requirement development, UAT testing, end-user training, and implementation support for enhancements and new firm initiatives for changing technology systems, supporting department processes
• Developing and providing ongoing training support for end-user resources related to the department's processes and systems

To succeed in this role, you will need:

• 4-year degree from an accredited university or equivalent or High school diploma or equivalent AND 5+ years of securities, banking, technology, and/or job-specific industry experience
• 3+ years prior securities, banking, technology, and/or job-specific related industry experience
• Series 7 or Series 99 or ability to obtain in 120 days
• 3+ years business process redesign, SQL Server development, robotics & AI, VBA development, MS Access development, analysis, and/or risk control experience

Nice-to-haves include:

• Experience using Tableau data visualization software
• Experience developing ETL processes with SSIS framework
• Experience with .NET development methods
• 4-year degree from an accredited university in business, finance, or a related field

In terms of compensation, the good-faith expected salary range for this position is $70,000 - $130,000 depending on factors including but not limited to the candidate's experience, skills, registration status, market conditions, and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life, and disability insurance; and paid time-off plan.