Senior Manager, Strategic Programs Business Solutions Liaison

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

This is a hybrid role requiring working 3 days per week from the office. Candidates must reside within 25 miles of Hartford, CT or Scottsdale, AZ.

The Senior Manager, Strategic Programs Business Solutions Liaison is a senior individual contributor within Medicare business who leads the business-side delivery of complex, technology-enabled initiatives.

Key Responsibilities

• Lead the business-side delivery of complex technical and operational initiatives from scoping through implementation and stabilization.
• Translate strategic business priorities into actionable requirements, business process needs, delivery plans, and decision-ready recommendations.
• Serve as the primary business liaison across internal stakeholders, enterprise IT teams, and external vendor partners.
• Manage business production support for assigned initiatives, including issue triage, defect tracking, root cause analysis, and resolution follow-through.
• Monitor recurring system and process issues, identify patterns, and recommend improvements that strengthen performance, reliability, and business outcomes.
• Build and maintain business process flows, operating frameworks, and executive-ready materials that support stakeholder alignment and decision-making.
• Facilitate cross-functional collaboration to ensure solutions are delivered on time, aligned to business needs, and adopted effectively by stakeholders.
• Communicate project status, risks, dependencies, tradeoffs, and recommendations clearly to both technical and non-technical audiences.
• Ensure solutions align with business priorities, compliance expectations, and operational requirements within a regulated Medicare environment.
• Proactively manage timelines, risks, open issues, and execution barriers to maintain momentum and support successful outcomes.
• Apply strong judgment, persistence, and analytical rigor to investigate complex issues and drive practical resolution.

Qualifications

• Minimum 5-8 Years experience supporting Medicare Advantage, Special Needs Plans, Medicaid, or adjacent healthcare programs, with strong understanding of business operations and cross-functional delivery needs.
• Demonstrated success leading cross-functional initiatives involving business stakeholders, enterprise systems, and technology partners.
• Strong experience translating business needs into structured requirements, implementation plans, and operationally viable solutions.
• Proven ability to influence across teams, manage ambiguity, and drive progress without direct authority.
• Strong analytical, problem-solving, and root cause analysis skills, including experience supporting defect management and production issue resolution.
• Strong written and verbal communication skills, including experience tailoring updates for leadership, operational teams, and technical partners.
• Experience with business process improvement, operational transformation, and stakeholder alignment.

Preferred Qualifications

• Experience supporting C-SNP, Condition Verification, or other population-specific operational programs.
• Familiarity with vendor-supported platforms and business-owned technology implementations.
• Experience developing process documentation, business workflows, and executive presentation materials.

Pay Range The typical pay range for this role is: $75,400.00 - $182,549.00

Benefits This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.