Senior Manager, SMB Benefits

Visa Commercial Solutions (VCS) is a world-class organization responsible for growing all flows between businesses and governments, from small businesses to the largest global corporations. The Core Products and Platforms team within VCS works closely with financial institutions and fintechs to bring payment solutions that meet the needs of growth corporates, large enterprises, multinationals, governments, public sector entities, and small businesses around the world.

The Sr. Manager, SMB Benefits, plays a central role in developing Visa’s small business benefits proposition. Each benefit represents an important component to Visa’s global SMB strategy, culminating in a winning proposition that makes Visa the best way to pay and be paid.

The Sr. Manager role sits at the intersection of product strategy, partnerships, and commercialization and is responsible for sourcing and negotiating high quality benefit partners that elevate the Global SMB value proposition including marketing, enrollment programs & budget.

Responsibilities:

• Define and execute the regional partner sourcing strategy for SMB benefits, including identifying, negotiating, and managing strategic benefit providers to that lead to winning value propositions globally
• Partner with the local markets to identify, package and commercialize the most attractive benefit packages
• Partner with VCS global colleagues to define and prioritize needed benefit enrollment/management features and capabilities
• Ensure each benefit provider is aligned to the overall Visa 2030 product strategy and can communicate the vision with customers, partners, and internally within Visa
• Establish and standardize processes to ensure a simplified sales, implementation and onboarding model to support scale, in collaboration with each regional product/sales lead.
• Develop training materials and technical guides for each benefit/region
• Support development of sales and GTM documentation
• Educate and empower regional teams to drive client adoption and market penetration
• Serve as subject matter expert for the portfolio of Visa Global SMB Benefits, both internally and externally with Visa clients
• Develop KPIs and monitor performance for each benefit and regional benefit portfolios
• Demonstrate thought leadership and enable flawless execution

Qualifications:

• 8+ years of product management experience with a Bachelor’s Degree in Business or relevant discipline
• Proven experience building, launching, and commercializing customer-centric products, services, or value propositions.
• Strong product management capabilities, including defining strategy, prioritizing initiatives, and driving execution across multiple stakeholders.
• Experience working with external partners, including negotiation, relationship management, and commercial agreement development.
• Ability to develop compelling value propositions, customer narratives, and commercialization strategies that drive adoption and business growth.
• Strong analytical and financial acumen, with experience managing budgets, evaluating business performance, and measuring outcomes through KPIs.
• Experience working within complex, matrixed organizations and collaborating effectively across product, sales, marketing, finance, and operations teams.