Senior Manager, Litigation Docketing

At Norton Rose Fulbright, people thrive because of a shared commitment to quality, unity and integrity.

The Senior Manager, Litigation Docketing is responsible for the strategic and operational leadership of the firm's US litigation docketing function.

Responsibilities include:

Operations & Continuous Improvement

• Lead the day-to-day operations of the firm’s US litigation docketing function, ensuring consistent, accurate, and timely service delivery across jurisdictions.
• Establish and continuously enhance docketing procedures, workflows, training resources, and best practices to support scalable operations.
• Monitor court rule and procedural changes and ensure department processes, protocols, and systems remain current.
• Assess staffing, workflows, service levels, and operational needs, recommending improvements that strengthen efficiency, consistency, and business continuity.
• Partner with legal support leadership to align docketing operations with the firm’s broader litigation support strategy.

Leadership & Team Management

• Lead, mentor, and develop a team of docketing professionals, fostering a collaborative, accountable, and service-oriented culture.
• Establish performance expectations, provide coaching and feedback, and support professional development and career growth.
• Oversee workload management, scheduling, coverage, and cross-training to ensure business continuity and consistent service levels.
• Support recruitment, onboarding, succession planning, and workforce planning for the docketing function.

Risk Management & Governance

• Establish and maintain quality control procedures, service standards, and governance practices to support the accuracy and integrity of docketing data.
• Serve as an escalation point for complex deadline calculations, procedural issues, court notices, and docketing inquiries.
• Investigate docketing discrepancies, identify root causes, and implement corrective actions to mitigate operational and legal risk.
• Promote consistency and standardization across offices, jurisdictions, and docketing practices.

Technology

• Oversee administration and optimization of the firm’s litigation docketing and calendaring platforms.
• Partner with IT, vendors, lawyers, and business services stakeholders on system upgrades, enhancements, testing, rule updates, and reporting capabilities.
• Monitor system performance and data integrity, identifying opportunities to improve efficiency, accuracy, and user adoption.
• Support change management through training, communication, and ongoing system improvements.

Business Partnership

• Serve as a trusted resource to lawyers and legal professionals on court rules, filing requirements, litigation calendaring procedures, and complex docketing inquiries.
• Collaborate with lawyers, legal support teams, and business services leadership to align docketing operations with litigation practice needs and firm objectives.
• Build strong stakeholder relationships that promote consistency, service excellence, and confidence in the docketing function.

Qualifications:

• Bachelor's degree with 5-7 years of litigation docketing, calendaring, or case management experience in a law firm or similar legal environment and experience leading docketing, legal operations, or related professional staff.
• In lieu of a bachelor's degree, 10 years of relevant experience in litigation docketing, legal operations, or a related legal environment and 3+ years of experience leading docketing, legal operations, or related professional staff.
• Experience supporting litigation practices across multiple jurisdictions and offices; centralized docketing experience preferred.
• Knowledge of federal, state, appellate, and administrative court rules, procedures, and filing requirements.
• Strong expertise with litigation docketing and calendaring software such as Milana.
• Experience upgrading or optimizing litigation docketing and calendaring software platforms.
• Advanced ability to interpret court rules and perform complex deadline calculations.
• Demonstrated leadership skills with the ability to develop teams, manage priorities, and drive operational excellence.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Excellent written and verbal communication skills, with the ability to effectively partner with lawyers, legal support professionals, and business services leaders.
• Proficiency with Microsoft Office and legal technology platforms.
• Ability to exercise sound judgment, discretion, and confidentiality when handling sensitive client and firm information.

Benefits:

• Access to three medical insurance plans, dental insurance, vision insurance, life insurance, and disability insurance.
• Pre-tax benefits such as health savings and flexible spending accounts.
• 401(k) savings plan and profit-sharing plans if eligible.
• Fertility benefits designed to support fertility and family-forming journeys.
• Commuter benefits where applicable and student loan assistance refinancing options.
• Competitive paid time off plan, which provides a minimum of 20 days off based on your role and tenure with the firm.
• Generous paid maternity leave and paid paternity leave (parental leave) benefit allowing parents to take a minimum of 14 weeks of paid leave to bond with your newborn or adopted child(ren).
• Child care support through a back-up care program.
• 11 Firm holidays.