Senior Manager, Consumer Voice and Needs

We are seeking a Senior Manager, Consumer Voice and Needs to join our Enterprise Insights team. As a champion for our current and future guests, you will inspire the organization to act in their best interest and help partners build consumer-centric strategies and activations.

The pay range for this role is $95,000.00 - $171,000.00, based on several factors including labor markets, education, work experience, and certifications.

Core Responsibilities

• Build and evolve Target's enterprise shopping needs framework, establishing foundational perspectives on consumer need states, jobs-to-be-done, and behavioral drivers.
• Develop understanding of all consumer and guest frameworks across Enterprise Insights and identify which frameworks should be consistently leveraged.
• Identify emerging opportunities and unmet consumer needs by connecting signals across research, guest feedback, social listening, competitive intelligence, macro trends, life stages, and other external sources.
• Lead strategic research and deep dives using qualitative and quantitative methodologies to uncover how and why consumer needs, motivations, and shopping behaviors are changing.
• Turn complex consumer behavior into clear, compelling narratives that build empathy, reveal implications, and inspire action.
• Advance Target's consumer understanding capabilities by bringing forward emerging research approaches, behavioral science perspectives, and external best practices.

About You

• Minimum of 6 years of experience in Consumer Insights, Market Research, Customer Experience, or a related field.
• Strong qualitative and quantitative research skills with the ability to synthesize multiple data sources into strategic insights.
• Proven ability to connect disparate signals, recognize patterns, and translate findings into strategic implications and opportunities.
• Strong storytelling, communication, and influence skills, including experience engaging cross-functional partners and senior leaders.
• Ability to navigate ambiguity and create structure, particularly when developing new frameworks, approaches, or capabilities.
• Deep curiosity about people, culture, and human behavior, with a passion for bringing the consumer perspective into business decisions.

Benefits

Target offers eligible team members and their dependents comprehensive health benefits and programs, including medical, vision, dental, life insurance, and more. Other benefits include 401(k), employee discount, short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation.