Senior Lead Account Executive - Global Partner Operations

The Senior Lead Account Executive provides operational business support for business partners. Key responsibilities include project managing partner onboarding, conducting training on tools and systems, and leading operational projects to implement new products, releases, and solutions.

This role is responsible for resolving escalated customer issues and managing operational relationships with large, complex partners. The Senior Lead Account Executive also provides guidance by coaching and training junior team members.

Responsibilities

• Manages unique and complex partners that have strategic importance to the network
• Acts as a Subject Matter expert on Authorization and settlement applications and other internal systems, tools, and products
• Leads strategic department projects, supporting other company projects and initiatives
• Supports leadership team to analyse data and drive improvements that are quantified with metrics
• Manages the full life-cycle of complex, cross-functional process improvement initiatives with significant impact across multiple departments and partners with customers, internal and external stakeholders, and technical teams to select and prioritise high-value initiatives
• Identifies and addresses gaps across teams, processes, and systems to mitigate common failure modes and ensures requirements are thoroughly documented, enhancing cross-team collaboration, and evaluating long-term impacts on system capabilities to reduce overall exposure
• Acts as coach to peers and mentor to junior members and coordinates and facilitates Account Executive training for new and existing account executives
• Seeks opportunities for improvement within the department, including providing guidance and support on client-impacting issues, looking for a holistic approach to solve across multiple clients

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 6 years of account management or operations experience within the payments industry

Preferred Qualifications:

• Bachelor’s Degree in Business, Finance, Information Technology or Engineering
• 7+ years of account management or operations experience within the payments industry
• Experience influencing key stakeholders, executive level clients or internal business partners
• Fluent in Spanish and English

The minimum and maximum full-time annual salaries for this role are $138,100 - $157,700.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.