Senior Investigator - Prisons and Probation Ombudsman (Ref: 24133)

The Prisons and Probation Ombudsman (PPO) is an Arm's Length Body of the Ministry of Justice and investigates complaints made by prisoners, young people in detention, offenders under probation supervision, and individuals detained under immigration powers. The PPO also investigates deaths in custody and recently released prisoners.

As a Senior Investigator, you will investigate individual circumstances relating to each unique case within an agreed framework, providing quality assessments to specified timescales. You will reflect your findings and any recommendations for learning in written format. You will also be expected to liaise with senior stakeholders and lead or be involved in ad hoc projects as required.

The role involves exposure to emotive and complex information, issues, and personal stories about some of the most vulnerable people in society. You will need to demonstrate emotional resilience and be able to work flexibly, visiting establishments in the PPO's remit to support investigation activities.

Key responsibilities:

• Investigate cases in line with specified casework timeframes and quality objectives
• Conduct interviews with relevant staff, prisoners, and other stakeholders
• Draft high-quality investigation reports and other investigation products
• Arrange factual accuracy checking and consider comments received
• Travel to establishments across England and Wales to conduct investigations and interviews
• Liaise with stakeholders and partner agencies throughout investigations
• Support the wider work of the office through cross-office projects and other ad hoc activities

Essential requirements:

• Strong organisation and prioritisation skills
• Ability to identify and analyse relevant information sources
• Ability to conduct interviews in person on site
• Ability to make sound judgements on complex evidence
• Ability to draft high-quality investigation products clearly and concisely
• Strong stakeholder engagement skills
• Ability to consider the wider criminal justice landscape

The salary range is £49,325 to £53,081 per year. The post is based at the HM Government hub at 10 South Colonnade, Canary Wharf, London, with flexible working arrangements.