Senior Enterprise Operations Engineer-2

Mastercard is seeking a highly skilled L2 Cloud Operations Engineer to operate, scale, and continuously improve enterprise-grade multi-cloud platforms.

This role combines expertise in cloud engineering, DevOps, SRE, automation, CI/CD troubleshooting, observability, security operations, and AIOps-driven incident management.

Key Responsibilities:

• Cloud Operations & Platform Reliability (SRE Focus)

+ Take ownership of production cloud platform stability, availability, performance, and reliability. + Lead complex incident triage, deep troubleshooting, and resolution across cloud and container platforms. + Implement SRE best practices such as SLIs, SLOs, SLAs, error budgets, and resilience engineering. + Drive root cause analysis (RCA) and eliminate recurring failures through engineering solutions.

• CI/CD Pipeline Support & DevOps Enablement

+ Provide advanced troubleshooting for CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, Azure DevOps, AWS CodePipeline). + Diagnose and resolve pipeline failures related to infrastructure, container builds, artifact storage, security scanning, and deployment orchestration. + Enable self-service pipelines, progressive delivery, canary deployments, and rollback automation. + Collaborate with engineering teams to improve deployment velocity, quality, and reliability.

• Multi-Cloud Engineering & Kubernetes Operations

+ Operate and support large-scale AWS, Azure, and hybrid cloud platforms. + Perform advanced Kubernetes operations including cluster management, node scaling, networking troubleshooting, pod failures, storage & ingress debugging. + Manage cloud networking, compute, storage, IAM, load balancing, and security services.

• Observability, AIOps & Intelligent Operations

+ Operate and enhance enterprise observability platforms across metrics, logs, traces, and events. + Implement AIOps-driven alert correlation, noise reduction, anomaly detection, and predictive analytics. + Build automated remediation workflows and self-healing systems. + Drive MTTR reduction through automation-first operations.

• Security Operations & DevSecOps

+ Provide cloud security incident triage and remediation. + Implement DevSecOps automation for vulnerability scanning, compliance checks, and policy enforcement. + Support cloud security posture management (CSPM), IAM governance, secrets management, and certificate lifecycle management.

• Automation, Infrastructure as Code & Engineering Excellence

+ Build and maintain infrastructure as code (IaC) using Terraform, CloudFormation, ARM, and Bicep. + Develop automation scripts and tools using Python, Bash, PowerShell, and Go. + Implement event-driven automation and auto-healing frameworks.

• ITSM, Incident, Change & Problem Management

+ Serve as the technical escalation point for L1 teams. + Lead incident management, problem management, and change governance using ITIL best practices. + Maintain high-quality SOPs, runbooks, and knowledge articles.

Mandatory Qualifications & Certifications:

• Candidates must hold at least two of the following certifications:

+ Certified Kubernetes Administrator (CKA) + AWS Certified Solutions Architect – Associate + AWS DevOps Engineer – Professional / SysOps Administrator – Associate + Microsoft Azure Solutions Architect Expert + Azure DevOps Engineer Expert

Required Technical Skills:

• Cloud & Platform: AWS, Azure, Multi-cloud architecture & operations, Kubernetes & Containers
• Kubernetes & Containers: Kubernetes (EKS, AKS, OpenShift), Helm, Kustomize, ArgoCD, Flux, Docker
• CI/CD & DevOps Toolchain: Jenkins, GitHub Actions, GitLab CI, Azure DevOps, Terraform, CloudFormation, ARM/Bicep
• Observability & AIOps: Dynatrace, Datadog, Prometheus, Grafana, Splunk, ELK
• Security & Compliance: IAM, secrets management, PKI & certificates, CSPM: Prisma Cloud, Wiz, Defender
• Scripting & Automation: Python, Bash, PowerShell, Go (any two)
• SRE & Operational Excellence Skills: SLIs, SLOs, SLAs, Error budgets, Chaos engineering, Capacity planning & forecasting