Senior Engineering Manager Observability Platform Engineering

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, hold themselves accountable and prioritize safety and quality in everything they do.

Position Summary

We are seeking a Senior Engineering Manager Observability Platform Engineering to lead the strategy, delivery, and operational excellence of our enterprise observability platform.

This leader will drive adoption of modern observability practices, reliability engineering, and cloud-native platform capabilities that improve service availability, developer productivity, and customer experience across the enterprise.

The ideal candidate brings a strong background in software engineering, observability, site reliability engineering, platform engineering, and cloud technologies, along with proven experience building and developing high-performing engineering teams.

Key Responsibilities

• Define and execute the observability platform strategy, roadmap, and operating model
• Lead and develop engineering teams responsible for observability, reliability, and platform services
• Drive enterprise adoption of OpenTelemetry, monitoring, logging, tracing, and alerting standards
• Partner with Engineering, Cloud, Infrastructure, Security, and Product teams to improve platform reliability and operational visibility
• Lead modernization initiatives focused on automation, self-service capabilities, cloud transformation, and AI-driven operations
• Define and track KPIs, platform health metrics, and engineering effectiveness measures
• Manage platform investments, vendor relationships, and capacity planning

Required Qualifications

• 7+ years of software engineering experience
• 4+ years building observability platforms, developer platforms, or other internal engineering infrastructure
• 3+ years directly managing engineering teams, including hiring and performance management
• 3+ years operating a product (or platform) in production at scale, including multi-cloud or multi-cluster environments, with at least one major cloud provider (AWS, GCP, or Azure)
• 3+ years of hands-on experience with monitoring, logging, distributed tracing, and OpenTelemetry
• Experience defining and managing SLIs, SLOs, and reliability programs
• Experience leading teams in Agile or Scrum environments

Preferred Qualifications

• 3+ years of experience with observability solutions such as Grafana, Prometheus, Datadog, Splunk, Dynatrace, or New Relic
• Experience with Infrastructure as Code, GitOps, and modern CI/CD practices
• Experience driving cloud modernization and operational transformation initiatives
• Knowledge of AIOps, AI-powered observability, and intelligent automation
• Experience working in highly regulated industries such as healthcare, financial services, or insurance

Education

• Bachelor’s degree or equivalent experience (Highschool diploma plus 4 years relevant work experience)

Pay Range

The typical pay range for this role is: $130,295.00 - $260,590.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.

The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.