Senior End User Computing Engineer (Ref: 23979)

We are recruiting for a Senior End User Computing Engineer to be part of our End User Compute Services (EUCS) team within Technology Services at Justice Digital, Data and Science. The successful candidate will play a crucial role in ensuring a seamless and productive digital experience for employees within our organisation.

The role involves managing the current Digital Employee Experience (DEX) solution (NexThink) and other DEX management toolsets. You will monitor, optimise, and enhance the end-user experience across various devices, applications, virtualisation, and networks.

Key responsibilities:

• Manage and enhance the DEX solution (NexThink) and other DEX management toolsets.
• Monitor, optimise, and enhance the end-user experience across devices, applications, virtualisation, and networks.
• Analyse and present data in an insightful form to improve workforce productivity and reduce IT costs.
• Collaborate with IT teams to ensure optimal performance and usability of digital tools.
• Develop automated solutions to address root causes of performance degradation.
• Work closely with infrastructure, operation managers, and product leads to fix technical problems.
• Create user-centric campaigns to engage with end-users and gather feedback.
• Communicate with end-users to provide timely and accurate information and status updates.
• Present recommendations for resolving issues and ticket requests.
• Collect and refine data to support the strategic goals of Justice Digital, Data and Science.

Benefits:

• A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme.
• 25 days of annual leave, plus 8 bank holidays and a privilege day for the King's birthday.
• Flexible working arrangements, including hybrid working, working part-time or compressed hours.
• Employees are allocated 10% of their working time for personal and professional development.
• A £1k per person learning budget to support all our people.

Person specification:

• Experience of using and applying Digital Employee Experience (DEX) tooling.
• Continual Service Improvement: Identify process optimisation opportunities.
• Problem management: Initiate and monitor actions to investigate patterns and trends.
• Technical Specialism: Use management system software and tools.
• User Focus: Identify and engage with users or stakeholders to collate user needs evidence.