Senior Director of Implementation

1Password is growing rapidly, having surpassed $500M in ARR, and is seeking a Senior Director of Implementation to lead its implementation and professional services function.

The successful candidate will report to the Vice President, Customer Success, and set the strategic and operational direction for 1Password's implementation and professional services function, leading a team responsible for helping customers across Small and Medium-sized Businesses (SMB), Commercial, and Enterprise segments adopt 1Password successfully.

Key responsibilities include:

• Defining and executing the strategic vision for implementation and professional services
• Leading, coaching, and growing a cross-functional team of Solutions Architects, Onboarding Specialists, Project Managers, and Implementation Specialists
• Establishing scalable playbooks, frameworks, and processes to improve onboarding, implementation quality, customer adoption, and time to value
• Partnering with Sales, Customer Success, Product, Marketing, and Operations to create effective transitions from pre-sale activities through customer implementation
• Overseeing implementation delivery across customer segments, ensuring projects meet scope, timeline, quality, and outcome expectations
• Using data and reporting to monitor project health, capacity, utilization, customer outcomes, and opportunities for improvement

The ideal candidate will have 10+ years of experience in professional services, customer onboarding, or implementation, including at least 5 years in a leadership role, with experience in cybersecurity and Software as a Service (SaaS) environments.

In terms of compensation, USA-based roles can expect an annual base salary between $192,000 USD and $264,000 USD, while Canada-based roles can expect an annual base salary between $182,000 CAD and $250,000 CAD. The role also comes with a range of benefits, including health and wellbeing programs, a retirement matching program, and paid time off.