Senior Director Digital Native, Customer Engineering

Job Overview

As a Senior Director of Customer Engineering at Cloudflare, you will partner directly with the Area Vice President of Sales for Digital Native/AI to lead one of Cloudflare's fastest-growing market segments.

Responsibilities

• Develop and execute technical solution strategies with Digital Native Sales Leaders, leveraging AI-assisted architecture platforms and automated account planning tools.
• Lead, mentor, and coach frontline CE Managers, focusing on technical rigor, team culture, and hiring.
• Manage first-line engineering or pre-sales managers with a track record of scaling teams through rapid headcount growth.
• Define career development pathways, succession planning, and performance management frameworks.
• Drive talent acquisition strategy to recruit top-tier, developer-native systems engineers and managers.
• Own pre-sales technical strategy for high-velocity and enterprise-tier AI labs, developer platforms, and digital native scale-ups.
• Collaborate with the AVP of Sales in Digital Native to drive pipeline conversion, strategy, technical win rates, incentive alignment, and quota attainment.
• Set technical standards for edge and AI solution design.
• Serve as executive sponsor on high-stakes, Tier-1 deals.
• Design optimal territory coverage, resource allocation models, and account pod structures.
• Oversee and report on Digital Native technical performance metrics.
• Collaborate internationally and cross-functionally to resolve regional issues.
• Influence the Product Roadmap by representing the Digital Native Customer Engineering organization.
• Cultivate Partner Ecosystems with Channel, Global Systems Integrators (GSIs), and local ecosystem partners.

Requirements

• Proven Leadership Experience: 8+ years of Customer Engineering leadership or enterprise sales leadership experience.
• Technical Background: 8+ years of experience as a hands-on Customer Engineer or Technical Consultant.
• Strategic Partnering: Proven track record of partnering with Account Executives, Customer Success teams, and executive-level stakeholders.
• Escalation & Conflict Resolution: Demonstrable experience in navigating, de-escalating, and solving complex technical escalations.
• Enterprise Contract & Process Management: Strong experience supporting enterprise contract management, commercial negotiations, compliance, or project management frameworks.

Nice to Have

• Diverse Industry Background: Prior experience spanning financial consulting, software development, product management, or technical project delivery.
• Ecosystem Knowledge: Strong existing relationships or familiarity with major Digital Native channel partners and global systems integrators.
• Advanced Technical Credibility: Hands-on familiarity with Zero Trust/SASE architectures, application security frameworks, serverless developer platforms, or modern AI development and automation environments.

Compensation

• Estimated annual salary: $284,000 - $513,000 depending on location.

Benefits

• Health & Welfare Benefits: Medical/Rx Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits.
• Financial Benefits: Short and Long Term Disability Insurance, Life & Accident Insurance, 401(k) Retirement Savings Plan, Employee Stock Participation Plan.
• Time Off: Flexible paid time off covering vacation and sick leave, Leave programs.

Company Culture

Cloudflare values curiosity over bureaucracy and sees AI as a partner in solving tough problems.