Senior Core Services Caseworker

The Senior Core Services Caseworker delivers trauma-informed support to refugee clients during their resettlement and post-resettlement periods, as well as to other eligible immigrant populations. The Caseworker is responsible for promoting a positive resettlement experience and helping clients achieve self-sufficiency.

Client Intake, Assessment & Planning

• Conduct comprehensive intake services to assess individual and family needs.
• Develop tailored self-sufficiency plans in collaboration with clients.
• Identify immediate needs and prioritize services.

Pre- and Post-Arrival Coordination

• Ensure clients receive essential services upon arrival.
• Coordinate with internal departments and external service providers.
• Provide ongoing orientation to clients on accessing services in their new community.

Direct Support, Advocacy & Case Management

• Offer individualized support to clients.
• Advocate on behalf of clients to help them overcome barriers.
• Monitor and assess client progress regularly.

Home Visits & Community Integration

• Conduct home visits to assess living conditions.
• Help clients build community connections.

Financial Assistance & Budgeting

• Plan, request, and track direct assistance funds.
• Assist clients with financial planning and budgeting.

Documentation & Reporting

• Maintain detailed case files and documentation.
• Enter data into client databases and assist with program tracking and reporting.

Collaboration & Relationship Building

• Collaborate with internal teams and external service providers.
• Build and maintain relationships with external service providers.

Client Education & Workshops

• Develop and facilitate educational workshops for clients.
• Encourage and support client participation in group activities.

Supervision & Volunteer Engagement

• Train, supervise, and coordinate the activities of interns and volunteers.

Compliance, Ethical Standards & Safety

• Ensure compliance with all organizational policies and program guidelines.
• Maintain confidentiality and uphold the highest professional standards.

Transportation & Logistics

• Use a personal, insured vehicle or public transportation to transport clients and materials.

Other Responsibilities

• Support special projects and initiatives that enhance client services.
• Perform other duties as assigned.

Requirements:

• Minimum of 2 years of professional experience in the human services field.
• Bachelor’s degree in social work or related field of study preferred.
• Bilingual or multilingual candidates are strongly preferred.
• Valid driver’s license and access to a personal, insured vehicle.
• Proficient in Microsoft Office (Word, Excel, Outlook).