Description
At Cisco, our Technical Communications team plays a vital role in delivering clear, accurate, and user-centric technical content that helps customers successfully adopt and use our networking technologies.
As a Senior Content Engineer, you will lead strategic content initiatives, champion AI-driven innovation, and establish scalable documentation practices that enhance content quality, efficiency, and customer experience.
Responsibilities:
- Define documentation strategies, standards, workflows, and governance to ensure consistent, high-quality content.
- Leverage Generative AI and LLMs to automate workflows, improve content accuracy, and enhance efficiency.
- Design scalable content solutions, optimize CMS platforms, and enable structured, reusable, AI-ready documentation.
- Establish quality metrics and leverage analytics and customer feedback to improve content effectiveness.
- Partner with Engineering, Product Management, and stakeholders to align documentation with product roadmaps.
- Lead complex documentation initiatives, optimize resources, and drive process improvements.
- Guide technical writers, share best practices, and champion AI tool adoption.
- Influence content strategy and drive innovative, customer-focused documentation solutions.
Minimum Qualifications (Must-Have Skills):
- 12+ years in Technical Writing, Content Engineering, or Technical Communications, with experience leading complex documentation initiatives.
- Expertise in content architecture, structured authoring, CMS, content reuse, and documentation governance.
- Experience documenting complex software or networking products, with a strong understanding of networking technologies.
- Proven ability to lead cross-functional initiatives, define content quality metrics, mentor teams, and influence stakeholders.
- Experience with DITA, XML, Markdown, Git-based documentation workflows, or Docs-as-Code.
- Exposure to content analytics, automated quality validation, personalization, and workflow automation.
- Practical experience with LLMs, prompt engineering, AI-assisted content creation, and quality validation, along with driving AI adoption, mentoring global teams, and promoting knowledge sharing.
Benefits: No specific benefits mentioned.
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