Senior Consultant

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

As a Senior Consultant on the Operations Team, you will serve as the primary point of contact for our colleagues, offering expert guidance on a broad range of issues and concerns, including colleague performance, attendance and behavioral issues, policy interpretation, and the application of CVS Health policies and the Code of Conduct.

Responsibilities:

• Serve as first point of contact for leaders and colleagues, resolving issues and concerns in real-time
• Review and assess inquiries received through alternative channels, such as email and self-serve portal
• Provide expert guidance on CVS Health policies and the Code of Conduct
• Consult with leaders regarding colleague discipline and performance issues
• Respond to colleague inquiries, escalating to the appropriate team for further review and consultation when necessary
• Partner with Legal partners to retain and provide records upon requests
• Provide cross-functional support to other areas of the business

Skills Required:

• Ability to demonstrate empathy and inspire trust with colleagues
• Ability to interact and effectively influence colleagues within all levels of the organization
• Ability to make sound, constructive business decisions
• Highly organized and able to prioritize and time manage effectively
• Excellent oral and written communication skills
• Strong interpersonal skills, including expertise in conflict management, investigation, negotiation, and influencing

Scheduled Hours: 10:30am-7:00pm EST

Required Qualifications:

• 2+ years of Employee Relations, Labor Relations, and/or HR Generalist experience

Preferred Qualifications:

• Prior mentoring, leadership, mediation, or consulting experience
• Knowledge of current state and federal employment/labor laws and regulations
• Solid real-time problem-solving and decision-making skills
• Certifications: PHR/SPHR and/or CP/SCP (SHRM)

Benefits:

• Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs