Senior Clinical Investigator Payment Associate

We are seeking a Senior Clinical Investigator Payment Associate to support accurate and timely clinical site payments across the Americas portfolio.

The role involves defined payment processing, documentation review, reconciliation, issue follow-up, and communication activities using established procedures and controls. You will handle routine to moderately complex work with regular guidance and escalate non-routine, high-risk, or ambiguous matters.

Essential Functions

• Manage investigator grant, clinical site, and vendor payments in accordance with Clinical Trial Agreements (CTAs), approved budgets, company procedures, and country-specific requirements.
• Review and interpret contracts, invoices, and supporting documentation to ensure accuracy and completeness.
• Reconcile payment transactions, investigate discrepancies, and escalate complex issues when required.
• Serve as a key point of contact for investigative sites, vendors, Clinical Operations, Site Contracts, Finance, Accounts Payable, and external payment providers.
• Monitor payment status, aging items, funding levels, outstanding actions, and budget-versus-actual performance; support forecasting and variance analysis.
• Maintain complete, accurate, and audit-ready payment records, trackers, documentation, and system data throughout the study lifecycle.
• Ensure compliance with company controls, financial procedures, confidentiality requirements, segregation-of-duties policies, and regional regulations.
• Apply country-specific requirements related to invoicing, banking, tax documentation, and payment processing across the Americas.
• Support vendor oversight by monitoring service delivery, identifying performance issues, and escalating material risks when necessary.
• Lead or contribute to process improvement initiatives, workflow enhancements, system implementations, testing activities, and operational projects.
• Develop and maintain process documentation, job aids, and operational guidance to support consistent execution and inspection readiness.
• Provide subject matter expertise and guidance to team members on complex payment scenarios and best practices.
• Utilize systems such as Oracle CTMS, Veeva, SAP, Excel, SharePoint, Teams, Smartsheet, and Power BI to support payment operations and reporting.
• Independently manage multiple priorities, assess risks, and drive timely resolution of issues while partnering effectively with stakeholders across North America and Latin America.

Qualifications

• Related field studies, Bachelor's Degree completed is preferable.
• Advanced English level, both written and spoken.
• Native local language (Spanish).
• At least 4 years of experience in site payment activities supporting clinical research, clinical trials.
• Proficiency in CTMS and Excel.
• Home-based role.