Senior Clinical Investigator Payment Associate

We are seeking a Senior Clinical Investigator Payment Associate to support accurate and timely clinical site payments across the Americas portfolio.

The role involves defined payment processing, documentation review, reconciliation, issue follow-up, and communication activities using established procedures and controls.

Key responsibilities include:

• Managing investigator grant, clinical site, and vendor payments in accordance with Clinical Trial Agreements (CTAs), approved budgets, company procedures, and country-specific requirements.
• Reviewing and interpreting contracts, invoices, and supporting documentation to ensure accuracy and completeness.
• Reconciling payment transactions, investigating discrepancies, and escalating complex issues when required.
• Serving as a key point of contact for investigative sites, vendors, Clinical Operations, Site Contracts, Finance, Accounts Payable, and external payment providers.
• Monitoring payment status, aging items, funding levels, outstanding actions, and budget-versus-actual performance.
• Maintaining complete, accurate, and audit-ready payment records, trackers, documentation, and system data throughout the study lifecycle.
• Ensuring compliance with company controls, financial procedures, confidentiality requirements, segregation-of-duties policies, and regional regulations.
• Applying country-specific requirements related to invoicing, banking, tax documentation, and payment processing across the Americas.
• Supporting vendor oversight by monitoring service delivery, identifying performance issues, and escalating material risks when necessary.
• Leading or contributing to process improvement initiatives, workflow enhancements, system implementations, testing activities, and operational projects.
• Developing and maintaining process documentation, job aids, and operational guidance to support consistent execution and inspection readiness.
• Providing subject matter expertise and guidance to team members on complex payment scenarios and best practices.
• Utilizing systems such as Oracle CTMS, Veeva, SAP, Excel, SharePoint, Teams, Smartsheet, and Power BI to support payment operations and reporting.
• Independently managing multiple priorities, assessing risks, and driving timely resolution of issues while partnering effectively with stakeholders across North America and Latin America.

The ideal candidate will have:

• A related field studies, Bachelor's Degree completed.
• Advanced English level, both written and spoken.
• Native local language (Portuguese).
• At least 4 years of experience in site payment activities supporting clinical research, clinical trials.
• Proficiency in CTMS and Excel.
• Home-based role.