Description
We're the world's leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.
The role involves providing application support to partners and customers using Sportradar MSS software and systems, troubleshooting problems, and deploying new releases to UAT and Production Environments.
Main Responsibilities:
- Provide application support to partners and customers using Sportradar MSS software and systems
- Troubleshoot problems by gathering and analyzing log files
- Provide technical support using service tools, Skype, Slack, email, and telephone to customers experiencing problems
- Monitor systems and follow fault resolution procedures
- Deploy new releases to UAT and Production Environments
Requirements:
- More than 5 years' experience working as a support engineer or equivalent role
- English Level B2
- Mandarin Chinese and Taiwanese mother tongue
- Windows Server 2022 administration
- Linux (Oracle Linux) basic services understanding
- Log file analysis understanding
- Monitoring system experience
- SQL Language understanding and experience would be an advantage
- TCP/IP Networks concepts and internet knowledge
- Adherence to IT policies and processes to ensure consistent quality of service
- Experience with GitLab or any CD/CI tool would be an advantage
- Experience with JBoss/Wildfly administration would be an advantage
- Experience with IIS administration would be an advantage
Your Profile:
- Ability to work in a quick-paced environment
- Demonstrated teamwork attitude
- Ability to quickly learn about new systems
- Strong customer service approach
- Persistent, will not leave a work undone
- Honest, able to learn quickly from self-mistakes
- Loyal and committed to the objectives of the team and company
- Strong communication and reporting skills
- Ability to fast-forward from mistakes
- Honest and trustworthy
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