Senior Analyst Operations & Process Transformation

We are seeking a Senior Analyst Operations & Process Transformation to join our Revenue Operations and Enablement department. The successful candidate will serve as an operational point of contact for our billing application, ensuring reliable day-to-day support and issue resolution in coordination with technology teams.

Key responsibilities include:

• Identifying trends, recurring issues, and operational risks, and recommending process and product improvements
• Providing subject matter expertise on billing application functionality, invoicing processes, and downstream impacts
• Creating and maintaining job aids, operating procedures, user guides, and training materials related to the billing environment, applications, and invoicing processes
• Supporting change enablement through training sessions and knowledge transfer focused on the billing environment and systems
• Leading intake and vetting of enhancement requests, partnering with stakeholders to clarify business objectives, success measures, and priority
• Validating delivered solutions against requirements to ensure business outcomes are achieved

Requirements:

• Advanced experience supporting billing products, systems, or platforms in an operational, business analyst, or product support role
• Demonstrated ability to lead requirements gathering and documentation for complex billing, invoicing, or financial system enhancements
• Strong analytical skills with the ability to translate ambiguous billing and financial business needs into clear, actionable requirements
• Proven ability to manage multiple initiatives and priorities in a fast-paced environment
• Excellent written and verbal communication skills, including the ability to explain billing and invoicing impacts to technical and non-technical stakeholders
• Strong organizational skills, attention to detail, and focus on data accuracy and financial outcomes
• Proficiency in Microsoft Word and Excel, including analysis of billing data and invoice outputs