Senior Analyst for Slack

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword , it’s a way of life.

What You'll Be Doing & Why It Matters

The Product Enablement team leverages the power of the Trailhead platform - Salesforce's award-winning, gamified learning experience - to deliver world-class learning to employees around the globe. As a Senior Analyst for Slack, you will own the design, build, and delivery of product enablement for sellers and Solution Engineers. You will create hands-on Trailhead content and live training that is interactive, accurate, and tied to performance outcomes.

Core Responsibilities & Scope

• Design, build, and test Trailhead content that is engaging and relevant to internal audiences, including trails, badges, hands-on challenges, and micro-learning.
• Develop and deliver hands-on training for technical sellers, including virtual workshops and in-person sessions at employee events.
• Build, test, and validate hands-on scenarios and demo flows, including Slackbot skills and cross-product scenarios across Slack, Agentforce, and Claude.
• Run field input programs: recruit SEs and other testers, write the tester instructions, collect and synthesize feedback, and turn it into content changes.
• Gather field perspective through interviews and conversations with SEs and sellers to shape scenarios and messaging.
• Support delivery of quarterly learning content tied to product launches, release readiness, and cross-cloud initiatives.
• Support the internal hands-on training strategy by identifying the right resources and helping set up and troubleshoot org provisioning and learner access.
• Build and test AI-enabled learning components and share what works with the team.
• Support content maintenance cycles, updating owned content for messaging and feature changes with product stakeholders.
• Manage projects and stakeholders for owned content: track milestones, run reviews with product, PMM, SE, and tech lead reviewers, log open decisions, and raise risks early.
• Create content that scales across industries, regions, and learner profiles.
• Provide learner support during launches and events, and report on completion, feedback, and content health.
• Maintain working expertise in Slack, Slackbot, and the AIforce product surfaces.

Minimum Requirements

• 3–5+ years in enablement, instructional design, technical sales or SE, or post-sales.
• Working knowledge of Slack, Slackbot, and Salesforce products.
• Instructional design skills and live training delivery.
• Excellent written and verbal communication.
• Hands-on use of AI/LLM tools.
• Familiarity with Trailhead authoring and project management tools.
• Ability to balance quality with speed to market.
• Ability to manage multiple projects independently.
• Self-starter who works well in a fast-paced, changing environment.
• Travel up to 25%.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.