SEND Support Training and Resources Team Lead

This is an exciting opportunity to join Havering's Education SEND Support Service at a time of significant development and investment in support for children and young people with special educational needs and disabilities.

The Education SEND Support Service works with education settings, families and professionals to strengthen ordinarily available provision, build workforce confidence and help children and young people with SEND receive effective support at the earliest opportunity.

As SEND Support, Training and Resources Team Lead, you will lead key business support, administrative, and related project and coordination functions. This includes coordinating the service's training, resources, support and business administration functions. You will manage a team of SEND Support, Training and Resources Coordinators, ensuring that the systems, processes and practical arrangements underpinning service delivery are efficient, consistent and of a high standard.

The role will include oversight of scheduling, communications, events, resource distribution, record keeping and follow-up activity. You will ensure that information about attendance, engagement, outputs and costs is accurate and up to date, and that it is ready to be used effectively to monitor delivery and inform service improvement. You will also allocate and prioritise work across the team, quality assure its output and support relevant financial processes. You will identify opportunities to improve workflows and coordination systems and ensure that the function remains responsive to service priorities and levels of demand.

We are looking for an organised, resilient and improvement-focused team leader who can work effectively in a fast-paced environment without compromising quality or accuracy. You would have experience of, or the skills and experience to, lead a team working to tight deadlines, managing quality standards and allocating resources to ensure that work is completed to the required standard and within agreed timescales.

You will bring excellent written communication, organisation and time-management skills, together with a strong working knowledge of Microsoft Office. Experience of case management systems would be an advantage. You will be confident working independently, coordinating complex or high-stakes processes and taking a leading role in important projects or operational activity.

Benefits of working with us include:

• The opportunity to join a friendly and supportive service working to improve outcomes for children and young people with SEND
• An excellent induction package
• Regular supervision and support
• Protected Continuing Professional Development time, including as part of Havering's '10 Days of Learning'
• Access to modern technology and AI tools to support productivity and wellbeing
• A positive balance between home and flexible working arrangements and time together as a team to collaborate, develop and maintain a sense of belonging
• Accessible workspaces
• Excellent transport links to inner and outer London through the Elizabeth line, as well as links to Essex, Hertfordshire and surrounding areas
• High-quality IT equipment and responsive IT support